Shiregreen Medical Centre and Melrose Surgery have been awarded a rating of 'Requires Improvement' on the last inspection from Care Quality Commision (CQC). The date of the last inspection was in November 2018. You can find the certificates on the two links below.
CQC certificate 14th August 2019 CQC certificate 14th August 2019
You can find the full report from the visit on CQC's website (www.cqc.org.uk)
Melrose Patient Survey - Surgery Opening Hours
Shiregreen Medical Centre runs services from two sites, our main site, and our branch site Melrose Surgery.
Due to changes in staffing our Melrose Surgery site has been open on reduced hours since July 2018, Monday to Friday 8.30am - 12.30pm. Telephone calls after 12.30 have been redirected to our main site so patients have not experienced any reduced phone access. All our patients have still been able to access our main site as normal including our extended hours.
We are always looking at ways to make sure we offer a service that is safe and effective for all our patients, but we can only continue to do this by making the best use of our services. We believe to do this we need to continue with the opening hours at Melrose Surgery on a permanent basis.
We want to ask our patients what they think about this and what impact it may have on them, so we would be very grateful if you could complete the survey available to help us make the best decisions for our practice and patients.
Please ask at reception for a survey to complete, please return all completed forms to the receptionist. Thank you
Friends and Family Test
The Friends and Family Test (FFT) is an important feedback tool that supports the fundamental principle that people who use the services should have the opportunity to provide feedback on their experience. From 1st December GP practices must give this opportunity to every patient to feed back through FFT.
It asks people if they would recommend the services they have used and offers a range of responses. When combined with supplementary follow-up questions the FFT provides a mechanism to highlight both the good and poor patient experience. This kind of feedback is vital in transforming NHS services and supporting patient choice.
The feedback gathered through the FFT is being used in NHS organisations across the country to stimulate local improvement and empower staff to carry out the sorts of changes that make a real difference to patients and their care.
The results of the FFT are published at monthly intervals on both NHS England and NHS Choices websites.
Patients will be offered the opportunity to complete a paper feedback form or complete the online test under Have Your Say, Friends and Family Test.
Diabetic Patients
As per the Sheffield formulary update, TEE2 meters (and test strips) are now the first line choice for all type 2 diabetic patients; it is only for those patients who need to self monitor their blood glucose as per specific medical advice.
You can discuss this with the practice Pharmacist or Nurse if more information is needed.
Always attend your routine diabetic review with the Practice Nurse or GP.
Always dispose of sharps safely.
Medication Update
We have created a new section to our website, available under 'prescriptions', where we will advise you of medication related updates or information. I hope you find this new section helpful.
Patient Participation Group - Recruiting New Members!
We are looking to recruit new members to our patient participation group, which meets on a quarterly basis. We would like members from a variety of backgrounds to help make the group representative of our practice population. We really value input from our patients to help us improve the service we provide.
We have also set up an email group with the aim of collecting feedback from a wider group of patients.
Please contact Rachel Kershaw, our PPG Coordinator or fill in the online form (on the 'Patient Participation Group' section of this website) to register your interest for either of these groups. Please specify which group (or if both) you wish to join.
An update about our Improved Family Planning Services
Chlamydia Screening, including postal tests available free.
Implanon (contraceptive implants) - now available from Dr Berry; please book an appointment first to discuss this fully.
Condoms distribution scheme - condoms are available from any of the clinical team
Emergency Contraception - within 72 hours. Do try to phone the surgery before 10:30, and ask the morning clinical team for details of how we can help.